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Frequently asked questions about Online Purchase

When I try to put my details in the "Returning Customer" part in the element5 online store, I get the message that my data is incorrect.

The Acronis store automatically generates an e-mail after a purchase that includes the serial number and registration code. Please re-check the information that was sent to you after the purchase. If you still can't find it, please check the folder where your email sends SPAMs. It is possible that the message with your registration code and link was misidentified as SPAM. If the message does not appear within 30 minutes, please contact Acronis Customer Service at https://www.acronis.com/my/support/.

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