Frequently asked questions about Online Purchase
When I proceeded with the purchase the final price is bigger than the price, shown near the "Buy now" button.If you live in Europe, the most likely reason for the discrepancy in prices is due to VAT. Any digital products sold into the European Union include a VAT (Tax) charge of 15%. (NOTE: If your product is being delivered outside of the EU, you will not be charged VAT once you have entered your payment information.) Any physical products sold into the European Union include a VAT charge. However, the VAT rate, and hence the total price, may alter once your shipping destination has been selected. For customers from Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, and the UK, the national VAT rate will be applied. For all other EU customers, the UK VAT rate of 15% will be applied. A VAT invoice can be viewed and printed at the end of your purchase. If that is not the case, please contact Acronis at https://www.acronis.com/my/support/ and they will assist you. 위로
I'm trying to upgrade to the newer version of the software but I lost my serial number for the previous version and forgot registration details.You need to contact Acronis Customer Service at https://www.acronis.com/my/support/ first and provide the support team with the e-mail address you used when the software was purchased. Your serial number and registration data will be re-sent to you at that address. If you've moved, you'll need to let Acronis Customer Service know that as well. 위로
I ordered the product via Acronis online store. How can I check how much Acronis charged me or to obtain a copy of my invoice?If you have come in reference to a charge on your recent billing statement and do not recognize this charge, please look up your order at www.findmyorder.com. You will need to enter either your e-mail address and the last five digits of your credit card or your order number and the password. You can also send an email request with any problem refer to Acronis order at acronis@digitalriver.com. 위로
I ordered the product via Acronis online store but have not still received a Backup CD which I added to my order. How can I check its shipping status?You can check the ordered Backup CD shipment status at www.findmyorder.com. You will need to enter either your e-mail address and the last five digits of your credit card or your order number and the password. You can also send an email request with any problem refer to Acronis order at acronis@digitalriver.com. 위로
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Acronis Inc. Backup software.